WORKELLE / SUPPORT
Returns &
Refunds.
If something about your order needs attention, start with the details. Send us your order information and a clear description of the issue so our team can review the request and provide the appropriate next steps.
START WITH YOUR ORDER
A clear request helps us understand what happened.
Return and refund questions can depend on the item, order and circumstances. The most useful first step is to contact WORKELLE with enough information for us to identify the order and understand the reason for your request.
REQUEST PROCESS
Keep the process simple and documented.
Send your order details.
Contact WORKELLE with the order information, the item involved and a concise description of what you need help with.
Let us review the request.
Our team can use the information you provide to understand the request and determine the appropriate guidance for your order.
Follow the next steps provided.
If additional information, photos or return instructions are needed, follow the guidance provided for your specific request.
WHEN CONDITION MATTERS
Photos can make the issue easier to understand.
If an item arrived damaged, incomplete or different from what you expected, clear photos of the product, packaging and relevant details can help us review the situation more efficiently. Include them with your message when they are useful to explaining the issue.
USEFUL INFORMATION
A few details can help avoid unnecessary back-and-forth.
Identify
Include enough order information for us to identify the purchase and the specific product involved.
Describe
Explain whether you are asking about a return, refund, damaged item, incorrect item or another order concern.
Document
When the product condition is important to the request, include clear photos that show the relevant area and packaging where useful.
Confirm
Review the instructions provided for your request before sending an item or taking further action.
CONTACT WORKELLE
Need help with an order?
Our support team can review return and refund questions when you provide the relevant order details. You can reach us through the contact page, by email or by phone.
COMMON QUESTIONS
Returns & refunds, explained simply.
01 How do I start a return or refund request?
Contact WORKELLE with your order information, the item involved and a clear description of your request. Use the contact page or email info@workelle.lol.
02 What information should I include?
Include enough information to identify the order and product, explain the reason for your request, and add photos when product condition, packaging or damage is relevant.
03 What if an item arrived damaged or incorrect?
Contact us with the order details and a description of the issue. Clear photos of the item and packaging can be useful when they help show what happened.
04 Where should I send an item back?
Contact WORKELLE before sending an item so you can receive the appropriate instructions for your specific order and request.
05 How long does a refund take to appear?
After a refund is processed, the time it takes to appear can depend on the payment provider or financial institution involved.
WORKELLE / CUSTOMER CARE
Start with
the details.
Send us the order information and a clear description of what you need. We will use those details to review the request and provide next steps.